FAQs

Q1:What payment way I can use to proceed the order?
A: Usually we make transaction via alibaba trade assurance, after we set up an order, you can pay with credit card, visa, T/T transfer. Or pay offline by western union or Paypal.

Q2: What is the lead time & arrival?
A: Samples need 3-5working days, for quantity order, need about 15-20 working days (depend on detailed quantity of the order). We use Express (DHL, UPS, FedEx Or TNT).It usually takes 3-7 days to arrive except Sea transportation.

Q3: Brand our logo or name on your lights?
A: Can be acceptable, 1 piece MOQ. We will need to charge extra silk screen fees on your special request.

Q4: What is the difference between red and near infrared light therapy?
A: Red and near infrared light therapy are exactly the same except for two differences: Red light is visible and near infrared light is invisible. Near infrared light penetrates into the body deeper than red light.

Q5: How long does it take for red light therapy to work?
A: It is not an immediate miracle transformation that will occur overnight, but it will provide you with ongoing improvements that you will begin to see in anywhere from 24 hours to 2 months, depending on the condition, its severity, and how regularly the light is used.
For most conditions, daily use for at least two weeks is recommended, followed by a once- or twice- weekly maintenance regimen.

Q6:Do I need to continue to use the light as much when I start seeing results?
A: Yes. Just because you're seeing results, it doesn't mean that your skin cells are finished doing their jobs. It's just that the results of their efforts are starting to become something you can see and/or feel. Keep up the treatments until you reach your goal level of results. Then you can start a weekly maintenance schedule.

Q7: Are there any Contraindications? Can I use the devices too much / for too long?

There is an upside down U shaped response curve when it comes to red light benefits More is not always better! The great thing about  Red Light devices is that you can reap the same benefits in less time versus other products on the market.

Usage Guidelines:

We recommend working up to 10-minute treatments at 12-18 inches from your device. Additional sessions for specific areas may be beneficial but beyond a certain point, the scientific evidence points to diminishing returns. More is not always better!
For this reason, we recommend you allow at least 6 hours between treatments of the same area. We recommend no more than 15 minutes in any one session. We recommend using the device 4-10 times per week. We recommend taking at least one day off per week.

Q8: What are the EMF levels?

Our devices are engineered to have low EMFs. However, anything with electric current running through it is going to generate some electromagnetic field. At the recommended usage distance of 6+ inches our devices emit no detectable levels of EMF.

On balance our devices are going to be much lower in EMFs than other products because our lights contain only the electrical components needed to power and cool the lights (nothing extraneous added such as bluetooth / WiFi). Of particular concern are products which come with an 'app'. Having an app necessitates a WiFi / bluetooth signal from the device. Many times these devices can emit a signal even when they are not in use! This means you could be unknowingly polluting your environment with EMFs 24/7.

Q9: What is your return policy?

We are so sure you will love your Mito Red that we offer a no questions asked full refund within the first 60 days. Mito Red does not charge any restocking fees. Please see the details of our Payment & Shipping, and Full Warranty.

Q10: Do I need safety glasses with this light?

While there is a growing body of scientific research suggesting that modest amounts of red and NIR LED light may benefit certain eye conditions, Mito Red's plug-in lights are very bright!

As such, goggles are provided and should be worn when facing the lights, particularly when NIR is active.

As an industry leader in red light therapy, our product includes both opaque protective goggles and high quality, comfortable IR5 lens glasses with every order. At Mito Red consumer safety is our number one priority. 

Q11: Are your lights third party tested and validated?

Our lights have been third party tested and validated by Independent Testing Laboratories in Colorado.

Other red light therapy lights on the market may appear similar - but the reality is unless those companies are publishing transparent, independent testing data, you just don't know what you are getting. And again, our customers' real life resukts, speak volumes.